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inContact Fourth Quarter and Year-End 2010 Conference Call on March 10

February 15, 2011
By Anil Sharma, TMCnet Contributor

inContact, which helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions, will hold a conference call onThursday, March 10, 2011, at 4:30 p.m.Eastern Timeto discuss results for the fourth quarter and year end 2010.

Officials with inContact said that the company’s CEO Paul Jarman and CFO Greg Ayers will host the presentation, followed by a question and answer period.

TMCnet recently reported that inContact has announced that a leading marketing and customer acquisition firm has selected inContact cloud-based interactive voice response (IVR) solution to enhance self-service in its contact center.

The customer acquisition firm focuses on helping customers to find, compare and order Internet, TV, phone and other digital services from brand name service providers. One key initiative for the company is to provide customers with a premier service experience.

In the past, this company has relied on contact center outsourcing providers to route its calls, yet didn’t like the fact that it lacked control and visibility over the process. As a result, the company selected inContact to improve the service experience and reduce agent handling costs, gain more control over the process of distributing calls and the percentage allocation of calls that are allocated to contact center outsourcing providers. 

Eearlier in January TMCnet reported that InContact has launched a new corporate website that aims to enhance the company’s already invaluable presence in the industry.

The site will reflect on the growth the company has seen over the last several years and will focus on more effectively communicating the benefits of hosted contact center applications.

Improvements to the InContact’s homepage will allow easy navigation through the company’s award-winning portfolio of services and solutions, and will provide additional resources for customers and partners.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco

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