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TMone Expands Call Center Outsourcing Program with Tommy Baldwin Racing

By Amanda Ciccatelli, TMCnet Web Editor

TMone has recently expanded its call center outsourcing program with Tommy Baldwin Racing (TBR) at Pocono Raceway. David Reutimann piloted the No. 10 TMone.com Business Process Outsourcing Chevrolet in the Pennsylvania 400 last Sunday.

Call Center Outsourcing is a people business, and TMone is in the business of supplementing other companies human capital needs. TMone is a provider of domestic business services and customer relationship management (CRM) outsourcing with locations in the Midwest and Northern Great Plains.

"A market like Spearfish, South Dakota in the Black Hills near Sturgis and Mount Rushmore is paradise for a client who enjoys the outdoors," said TMone Vice President of Client Experience Ethan Davis, in a statement. "Marketing our 534 station call center, outsourcing facility in Spearfish via NASCAR has been extremely effective." 

TMone sponsored TBR's No. 36 @TMone C.R.M. Hiring Veterans Chevrolet along with cars in all 20 NSCS races this season. The company has teamed up with TBR for half those events, including a primary partnership at Kentucky Speedway, Indianapolis Motor Speedway and co-primary partnership at Daytona International Speedway. Reutimann drove the No. 10 CarportEmpire.com / TMone.com Call Centers in America Chevrolet to TBR's best finish this season in July when he tallied an 11th-place finish. 

TMone is call center business process outsourcing firm specializing in Customer Relationship Management (CRM), Inside Sales and Customer Service Selling (CSS (News - Alert)). When it comes to business-to-business (B2B) and business-to-consumer (B2C) customer interactions, TMone provides a high level of results in performance, cost containment, quality and client satisfaction.

NASCAR Sprint (News - Alert) Cup Series (NSCS) Crew Chief Tommy Baldwin formed Tommy Baldwin Racing (TBR) in 2009. Baldwin utilized a declining economy to open a NSCS team with a stringent budget. The team worked to build to full-time competition, and by the 2011 season, TBR competed in every race and locked the No. 36 Chevrolet in the top-35 in NSCS Owner Points. Dave Blaney drove the No. 36 Chevrolet to TBR's highest finish of third in the October 2011 event at Talladega Superspeedway. 

TBR will compete in the NSCS in 2012 with NASCAR veterans David Reutimann and Dave Blaney. The team will also compete in the NASCAR Nationwide Series with Ryan Blaney, Bobby Santos and Ryan Truex. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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