Connectyx Technologies and CallCenterTeam.com Use Outsourcing to Generate High Revenue
September 11, 2012
Recently, Connectyx Technologies Holdings Group, Inc. has introduced a new line of products and services in the Healthcare Business Process Outsourcing (BPO) industry with the help of CallCenterTeam.com.
"We believe that with our existing BPO relationships and the new opportunities that will result due to healthcare reform, Connectyx and CallCenterTeam anticipates delivering by the end of calendar year 2013 a minimum of $3 million or revenue in Health Care BPO estimated revenues,” said Kenneth Schwartz, CEO of CallCenterTeam.com, who has an extensive background in contact center outsourcing.
With a focus on customer acquisition and retention, CallCenterTeam.com (CCT) specializes in call center services including outbound and inbound telemarketing, e-commerce, and bottom-line revenue growth. With quality staff, process and technology, CCT provides clients with control, quality, dependability and commitment, as well as years of technical, business, and product knowledge.
“CallCenterTeam is focused on the market in Healthcare BPO as the growth rate in this market sector is 20 percent annually generating billions of dollars in revenues. The company has already signed contracts and will offer Document Management Services, Disease Management Services, Medical Transcription, and Revenue Cycle Management. These services, coupled with our existing call cloud and call center health and wellness products and our healthcare consultant expertise, will enable a high rate of revenue growth,” Ronn Schuman, CEO of Connectyx Technologies Holdings Group, Inc., said.
Connectyx, a Healthcare BPO, provides products for the healthcare market including MedFlash, the electronic Personal Health Manager, Medical Transcription, Disease Management, Revenue Cycle Management and Medical Consulting - Billing. Connectyx's consumer product, MedFlash PHM, is a Personal Health and Lifestyle Manager that is accessible using a Web portal suite. The MedFlash PHM provides member benefits such as access to members' Emergency Medical Profile and Personal Health Record in the event of an accident.
According to research firm Nelson Hall/Technology Holdings, the US healthcare market is estimated to reach $4.6 trillion by 2020 from 2011 spending of $2.5 trillion and this provides an outsourcing opportunity of close to $22.5 billion by 2015 from the 2011 level of $14.5 billion.
Over the past two years, the healthcare industry has undergone major changes due to regulatory reforms, government policies, and technology innovations. The Patient Protection and Affordable Care Act which was signed into law in March 2010 are expected to expand access to healthcare to over 30 million US citizens. In addition, new regulations force the companies in the industry to comply with auditing and reporting requirements, HIPAA standards, rules for Medicare and Medicaid and adoption of more information technology.
Connectyx and its partners plan to assist US healthcare companies with implementing technology, upgrading systems and lowering administrative costs through outsourcing to low cost destinations near-shore and off-shore. To achieve this, a multi-shore delivery model is necessary with an onshore presence because of the regulatory requirements for patient data and to further strengthen Connectyx offerings.
Schuman explained, "There is a significant opportunity for healthcare BPO growth as global software and outsourcing firms are projecting deals worth $10 billion to $16 billion in this space due to various regulatory policies and healthcare reforms adopted by the US government. As an IT vendor ourselves, we fully expect IT vendors in the exploding healthcare BPO industry to win 50 percent of these market opportunities by 2015."
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Edited by Allison Boccamazzo
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