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EMCAS Chief Executive to Hire 40 People for New Call Center

By Monica Gleberman, Contributing Writer

Stimulating job growth has been a multi-year process that the country is fighting on a daily basis. The U.S. Bureau of Labor Statistics recently announced that the unemployment rate has slightly decreased from around eight percent down to 7.8 percent. However, over 14 million workers remain unemployed looking for any job to pay the bills. One industry that is helping to stimulate job growth is call centers.

Call centers were designed as a centralized location to allow agents to handle a large amount of incoming phone calls regarding product support or information inquiries from consumers. Whether there are unemployed workers in the United States or surrounding countries – many have found stability in the unified communications industry. Many call centers have made announcements within the past few months that they would be expanding their centers.

Now, 36 unemployed UK residents have a chance at working at Devon-based financial claims management company, EMCAS’ call center. The company, which handles reclaiming money for residents who have been wronged through miss-sold financial products, plans to expand it’s current work staff of almost 300 by an additional 35 employees with even more job availability expected by New Years. EMCAS plans on using this new call center to take on even more cases of consumer fraud.

“The company’s expansion into Tauton will see it establish a new call center located within the former hospital, East Reach House,” reported The Western Morning News. “Work is already underway on the Grade II-listed building where an entire floor will be utilized to allow for further growth, with three call center teams anticipated to come into play between November and January.”

Craig Bernhardt, EMCAS chief executive, said this move to add an expansion into Tauton shows just how stable his company is and will help provide the workforce needed to maintain the company’s growth. “The diverse and readily available pool of talent in and around Tauton will only help us to reinforce our position as the UK’s flagship claims management company.”

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