Connectyx Diversifies iVox Client Base with Contact Center Outsourcing Services
November 12, 2012
iVox Solutions has teamed with Connectyx to diversify its client base and maximize its contact center. Connectyx Technologies is a Healthcare Business Process Outsourcing (BPO) company with personal healthcare product offerings and iVox Solutions is a BPO company which will result in servicing new business in the travel, telecom and healthcare sectors.
“We are excited to be working with Connectyx in diversifying our client base and maximizing our contact center. We have a great deal of experience in the BPO industry and we look forward to expanding our healthcare domain business through Connectyx,” said Rob Newton, CEO of iVox Solutions, in a statement. “We believe that their unique and innovative products and services, the Life Control and the MedFlash products, will be a win - win for both organizations.”
Both companies have signed a Joint Venture Agreement to this end and will work towards promoting PERS, Medical Alert US and MedFlash through iVox's call centers.
MedFlash is the personal health and wellness solution and the Personal Emergency Response Systems or PERS is also known as Life Control. iVox and Connectyx will share all revenues generated due to this collaborative venture.
“As a result of the collaborative efforts with Call Center Team, LLC, management believes the company is on track to meet the goal of realizing revenue exceeding $3 Million in 2013,” said Ronn Schuman, CEO of Connectyx.
Connectyx Technologies was in news earlier this year for signing its first Business Process Outsourcing contract that is expected to give revenue of about $65,000 each month.
Edited by Amanda Ciccatelli
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.
Related content you may also be interested in…