Minacs and Qualfon to Intro Customer Support in Mexico Center
December 05, 2012
Customers are playing an increasingly large role in the success of businesses these days, so it is important to gain their loyalty by providing quality services. In this tough economy, businesses must invest in services that ensure they will exceed customer expectations. When it comes to providing contact center services, the choice between in-house or contact center outsourcing must be made. In-house operations are more costly and used by larger corporations, but outsourcing is becoming more popular for businesses of every size.
Qualfon, a global business process outsourcing (BPO) provider with LATAM contact center experience, has decided to partner with Aditya Birla Minacs (News - Alert) to provide customer service and BPO solutions from Qualfon’s Mexico City location. The 600-seat Mexico City center will offer a range of facilities to employees in a working environment. Minacs, a global business solutions company, will provide customer support services in English and Spanish to Minacs’ clients in North America.
“With this new center, we are strengthening our LATAM presence and solution offering to add to Minacs’ presence in Jamaica and the Dominican Republic. This enables our clients to be even closer to their customers,” said Anil Bhalla, COO, North America and Europe at Minacs, in a statement.
With a track record of customer care growth, Qualfon has serviced its BPO clients since it was founded 1996. Today, the company has over 10,000 call center agents servicing its International base of clients in the Philippines, Guyana, Mexico and Costa Rica and will launch operations in the U.S.
“Minacs’ customized client solutions based on its deep domain expertise in its focus industries, combined with Qualfon’s LATAM experience and our highly-engaged and highly-tenured workforce will indeed provide superior solutions for clients and their customers,” said Mike Marrow, CEO of Qualfon.
Minacs delivers value to clients with customer lifecycle, marketing, finance and accounting, procurement and IT solutions and services. It has 20,500 experts across three continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the U.K. and U.S .power its solutions through a delivery model that helps clients improve profitability and customer service.
With the addition of the Qualfon service delivery center and its expertise in the region, Minacs expands its operational base in Central America and offers its clients the benefits of high-quality, Mexico-based support.
“Combined with Minacs’ Value Partnering strategy, our Mexico location will ensure that we better support the achievement of business outcomes that our clients are seeking,” continued Bhalla.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Rachel Ramsey
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.
Related content you may also be interested in…