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transcosmos Expands Fukuoka Contact Center Outsourcing Base

By Rajani Baburajan, TMCnet Contributor

Contact center outsourcing companies are flourishing worldwide. South Asian countries like India and the Philippines have been rated the most prospective destination for contact center outsourcing business in Asia. Japan, Malaysia and Taiwan among others are also emerging as new hubs for contact center outsourcing.

In a recent development in Asian call center outsourcing industry, transcosmos, a Japanese provider of business process and contact center outsourcing services, has expanded its call center base “Marketing Chain Management Center Fukuoka” to meet expanding business needs.

Established in June 2008, MCM Center Fukuoka has been offering a wide range of call center services to industries such as finance, communications and manufacturing. This includes various types of information such as that for products and campaigns, outbound calling operations such as collection calls, and technical support operations requiring high technology.

Since then, the call center base has expanded steadily, and 200 more work stations have been added to accommodate business expansion associated with the procurement of new projects. 

With 23 bases and over 12,000 work stations, transcosmos owns the nation’s largest network of call centers. With the current expansion, MCM Center Fukuoka has become the fifth largest center in the country. Fukuoka is the largest city in the Kyushu region, and is home to many major companies across a wide range of industries.

transcosmos also has plans to expand business operations focusing on areas such as technical support and financial services. It also plans to hire 300 new employees. The company will also enhance facilities and services while also contributing to the revitalization and development of local communities through 

transcosmos delivers contact center outsourcing services, business process outsourcing services and digital marketing services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies. The company has expanded its presence beyond Japan, globally, centered in Asia. 

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