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Aegis Recognized for Global Customer Management Contact Center Outsourcing

January 09, 2013
By Amanda Ciccatelli, TMCnet Web Editor

Customers are playing an increasingly larger role in the success of businesses these days, so it is important to gain customer loyalty by providing high quality services. In this slow economic recovery, businesses must invest in services that ensure they will exceed customer expectations.

When it comes to providing contact center services, the choice between in-house or contact center outsourcing must be made. In-house operations are more costly and used by larger corporations, but outsourcing is becoming more popular for businesses of virtually every size.

Aegis Limited, a global outsourcing and technology services company, is one of 18 global outsourcing companies to be evaluated in Gartner (News - Alert) Inc.’s 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide.

With a focus on vertical industry markets including telecommunications, financial services, healthcare, travel and hospitality, Aegis has made significant investments in customer experience management. For instance, it has had a successful partnership with Customer Operations Performance Center (News - Alert) (COPC), adding measurable business value to its customers.

“At Aegis, our deep domain and technology expertise along with global delivery model is shaping the next generation multi-channel customer experience services,” said Sandip Sen, Global CEO at Aegis, in a statement.

Gartner’s report evaluates providers based on their global Customer Management Contact Center BPO capabilities across the world. And, companies considered for evaluation in this research act as advisors, and provide management services that encompass most levels of a CM contact center BPO services.

‘’We believe the 3rd consecutive year of Aegis being positioned in the Gartner Magic Quadrant for the CM Contact Centre BPO, Worldwide is testimony to our ability in the seamless delivery of end-to-end Customer Lifecycle Management services,” said Sen.

With more than 55,000 employees in 56 centers across 13 countries, Aegis works to impact its clients’ business outcomes by enhancing customer experience across all touch points and channels.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rachel Ramsey

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