Call Centers Offering More Opportunities for Physically Challenged Employees
October 14, 2013
Despite quite a few challenges to the market, call centers are finding newfound success in recent months. One of the ways in which these call centers have managed to keep being productive is by offering up jobs to anyone who is qualified. This means that disabled employees, who may have problems finding good paying jobs in other market sectors can turn to the call center business in a big way.
Depending on the disability that a potential employee may have, there are a couple of different ways in which a call center can accommodate. If the employee is someone who really can’t get to the call center easily, there are solutions like cloud-based call center software. By going with something cloud based, you can actually set it up so that employees can work from home. This allows them to contribute like they would from inside the call center, from the comfort of their own home.
Call centers used to be something that was off limits to both the blind and the deaf. Technological advances have meant that working at a call center is no longer something that is impossible for people with these kids of challenges. Utilizing screen-reading software, vision-impaired call center employees like Carmen Glover are able to operate just like their co-workers who have perfect sight.
“I’ve been working for Nottinghamshire (U.K.) Police as a call handler for five years,” Glover said in a recent interview. “The equipment I use has been invaluable and it would be impossible for me to work without it. I am grateful for Nottinghamshire Police giving me that initial chance and investing time and money in enabling me to do the job I do, and in return I give 100 percent with every call I take.”
The massive number of different channels used by contact centers makes it easier for companies to employ the deaf. Forward-thinking employers will assign their deaf workers to channels like live computer chats and email. Those who can hear can be assigned to phone calls. This allows everyone working at a call center to employ their strengths, leading to a more successful company.
Edited by Rory J. Thompson
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.
Related content you may also be interested in…