While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
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Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
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Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
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CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
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Clearlink Case Study ››
› IDS Managing Director to Address Marketing Metrics at RBMA Conference 3/10/2014 1:31:49 PM
› Synergistix Unveils CATS Express Mobile CRM Solution at 10th Annual Users Conference 3/10/2014 1:31:45 PM
› Globecomm Introduces iDirect Evolution IDX 3.2 Service for Africa on Yamal-402 3/10/2014 12:31:56 PM
› ZTE y netmedia mejoran con éxito la red portadora del operador de redes de cable primacom 3/10/2014 12:31:49 PM
› Hallmark Data Systems and ePublishing, Inc. Deeply Integrate Cloud & Data Services to Drive New Revenue Models and User Individualization 3/10/2014 11:31:43 AM
› Propertyware® Contact Center Redefines Customer Service for Access Property Management Group 3/10/2014 11:31:42 AM
› ZTE and netmedia successfully upgrade bearer network for cable network operator Primacom; Increased bandwidth and support for new services contribute to Primacom's success as leading German cable network operator 3/10/2014 10:20:07 AM
› Leakesville, Miss. area residents: broadband service now available 3/10/2014 9:48:20 AM
› NATURAL PRODUCTS COMPANIES MANAGE HEALTHY BUSINESS GROWTH WITH NETSUITE 3/10/2014 9:42:14 AM
› The Best Call Center Software Providers of 2014, According to Voip-Catalog.com 3/10/2014 9:32:42 AM
Contact Center Outsourcing Feature Articles
OpenTech Alliance Aims to Boost Self-Storage Client Services to the Next Generation
OpenTech Alliance Inc. has announced a new consultancy relationship with Carol Krendl, the current CEO of SkilCheck Services Inc., which is an employee-evaluation firm specializing in self-storage service employees.
It's Time to Listen to Call Center Customers
If you work in the call center industry, you hear your customers all the time. But do you ever actually listen to them? It might sound like semantics, but there is a real skill - and value to be gained - in actually listening to what your customers are saying.
Will StarTek's Gamble of a Second Call Center in Honduras Pay Off?
Not content to rest on the laurels of success with its previous call centers in Latin and Central America, StarTek, a major BPO player, has been strategizing to further expand its near-shore footprint.
Canadian Call Center in Danger of April Shutdown
Call centers downsizing really is nothing new; the market and the need for employees tends to fluctuate from one year or even from one month to the next, as employees at a center in Charlottetown, Canada recently discovered.
Washington State Health Care Exchange Call Center Seeing Long Wait Times
Despite the fact that the Washington State call center has hired additional operators in anticipation of increased contact loads, callers are running into wait times three times as long as when the healthcare exchange first opened.
Think Smarter: Use UC to Address Every Customer Touchpoint at Call Centers
A survey conducted by Dimension Data found electronic messaging and smartphone applications are the preferred method of contact, with the telephone being the third most popular choice by Generation Y.
Contact Center Vendors: Perk Up -- It's Not the End of the World
The contact center market has apparently reached a state of equilibrium from where it can no longer grow. It's natural for vendors to feel shaky, but new research shows a matured market is only a sign of "redirected opportunities."
Florida Call Center Cutting Staff Due to Lower ACA Contacts
General Dynamics is one company struggling with the looming deadline of signups for the Affordable Care Act that it has decided to cut its staff at its Lynn Haven, Fla., call center.
Serco: Show Customers That 'You Care'
A new whitepaper by international service company Serco observes that customer service is not just about call resolution and volume handling; it's something that stems from within - attitude.
How to Use Call Center Services to Create a Happy Customer
The happy customer is one who doesn't contact the company very often, is more likely to make additional purchases and tell their friends why your brand is better than others.
Why Spend So Much Getting Customers to Call, Only to Put Them On Hold?
An uncomfortable study commissioned last year by text-message service TalkTo concluded that the average American spends about 13 hours on hold each year.
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.