While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
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Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
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Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
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CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
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Clearlink Case Study ››
› CompanionLink Tops USA Today's Outlook to Gmail Tips - 12 Reasons Why 8/27/2014 4:07:34 PM
› Drexel Hamilton to Hold Telecom, Media and Technology Conference on September 3 and 4 in NYC 8/27/2014 1:37:38 PM
› WOW! Business Expands and Streamlines Service Delivery to Support Growth in 19 U.S. Markets 8/27/2014 10:57:53 AM
› MegaPath Increases the Flexibility of Its Hosted Voice Solution with New, Faster Deployment Option 8/27/2014 9:38:06 AM
› EPiServer positioned for growth as UK demand for ecommerce and digital solutions increases; Celebrating its 20th Anniversary, EPiServer continues to build momentum with digital leaders in the UK 8/27/2014 9:26:13 AM
› 8x8 Issued New Communications Patent by the U.S. Patent and Trademark Office 8/27/2014 9:07:40 AM
› Zingaya Brings Its Click-to-Call Technology to WordPress Websites 8/27/2014 8:59:49 AM
› CounterPath Announces Stretto Platform(TM) Addressing the User Experience Gap in Unified Communications 8/27/2014 8:28:35 AM
› j2 Global to Present at the Citi 2014 Global Technology Conference 8/27/2014 7:37:41 AM
› Voxbone Sees Rise in Cloud Contact Center Traffic Volume in 2014 8/27/2014 7:37:34 AM
Contact Center Outsourcing Feature Articles
Even Outsourced Workers Need to be Engaged
The 'employee engagement funnel' may sound like some sort of human resources torture device, but in reality it's the metaphorical process that companies must urge employees through to attain high employee engagement.
Consumer Protection Company Moves Up with inContact
A consumer protection service company has tapped inContact's cloud contact center software to meet its needs as it expands.
Finding Says Engaged Employees Help Promote Your Brand
For smart companies, the place where employee engagement meets customer engagement and advocacy is through 'employee advocacy.'
Financial Service Firm OKs inContact Solution
A financial services provider has replaced its old premise system by deploying the inContact cloud solution. The company will now leverage the offering to connect two contact center locations with a 100 percent cloud platform.
How Do You Rate Your Workers' Performance?
It's no surprise the call center is viewed as a cost center, stressing even the most experienced of leaders. But call center services that capture operational data can quickly link that to agent performance and demonstrate their value.
Outsourcing to Latin America? You've Got Company
A new report has found the contact center market in Latin America earned a healthy revenue of $260.4 million in 2013.
Involved Employees are Productive Employees
Research tells us that most American employees are disengaged from their jobs, and this is a big problem. Engaged employees are far more productive and innovative, and are needed to grow a company successfully.
Cloud Software Platform? inContact has the Solution
inContact, a provider of cloud contact center software and contact center agent optimization tools, recently announced that its cloud software platform had been selected by a leading e-commerce firm.
Obamacare Calls Continue Past Deadline
While the deadline for the Affordable Care Act (ACA) open enrollment period is long past, call centers, especially those in California, are still working the phone lines to help people who are waiting for their applications to be processed.
Contact Center Looking at Big Changes
At the heart of the call center, the phone is still the primary source of contact between customers and agents.
With Outsourcing Fading, Millennial Workers are Looking Better
According to a recent blog post, millennials have some decent skills to bring to the table, and would be well-suited for the contact center.
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.