While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
Product page ››
Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
Product page ››
Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
Product page ››
CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
Product page ››
Clearlink Case Study ››
› The Top 5 Residential VoIP Providers for 2014, Ranked by 1010PhoneRates.com 4/18/2014 2:40:51 PM
› Digital Offering Announces Launch of Equisolve Securities Offering 4/18/2014 1:29:37 PM
› Imagination introduces world's highest quality WebRTC media engine 4/18/2014 8:11:39 AM
› Carousel to Feature Managed Services, Simplicity Cloud and UC & Collaboration Demonstrations at IAUG 4/18/2014 7:13:12 AM
› CallidusCloud Announces Keynote Sessions for C3 Annual Conference 4/18/2014 6:58:58 AM
› Market Research Reports, Inc. (www.marketresearchreports.com): BPO Services are Forecasted to Reach $106.6 Billion by 2018, Reveals New Report 4/18/2014 6:33:59 AM
› Market Research Reports, Inc. (www.marketresearchreports.com): MarketResearchReports.Com: Slovakia LTE and Fiber Help Operators: Expand Service Portfolios and Drive Market Growth, New Report Launched 4/18/2014 6:33:58 AM
› Blackbaud, Inc. Announces Date of 2014 First Quarter Financial Results, Conference Call and Webcast 4/17/2014 7:11:35 PM
› The Best Residential VoIP Providers of the Year, Rated by VoipMechanic.com 4/17/2014 5:04:45 PM
› CUSTOMER Magazine Announces 4/17/2014 2:29:48 PM
Contact Center Outsourcing Feature Articles
Working With Call Center Staffers To Raise Their Game
Modern call centers invest heavily in computer-telephone integration technology and applications that help agents have control on a variety of phone functions and deliver highly efficient, call center-based CRM solutions.
Adding Social Media Can Cut Back on Outsourcing
Social media is the marketing and customer support channel that has launched a thousand white papers, and it's complex for a number of reasons.
Leading Outsourcing Call Center Increases Language Base
Call center giant Open Access BPO announced that it has added voice-based customer service in four more languages: Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.
Reshoring Grows, as Does Preference for Web Chat in Call Centers
A new study by HeyWire Business that said more than 52 percent of respondents said they would be likely to text with a customer service agent.
inContact Redoubles Business Efforts with CCNG
The CCNG (Call Center Network Group), a contact center professional peer network, recently announced the return of its partner inContact, an organization that develops software solutions for call centers.
Creating an Unforgettable Customer Experience
Just as customers can use all of these new technologies to make or break companies, said companies can use different channels to maintain customer satisfaction.
Reasons to Monitor and Motivate Contact Center Agents for the Long Haul
Customer satisfaction is key to a business' success, and that is why it is important for companies to stay on top of their business CRM practices and focus their centers on customer happiness.
Ways and Means to Improve CRM in the Call Center
To achieve the highest levels of customer satisfaction, it is important for every company to have good CRM practices, which are more important for call center industries than for any other industry.
inContact Cloud Solution Helps a Financial Services Company Cash In
A financial service company will now be closer to its service and efficiency objectives in the U.S. and internationally by leveraging the features of the inContact cloud solution.
Employees Are the Secret to Successful Call Centers
One of the most important secrets to running a successful call center is the motivation levels of employees. They are the pillars of the business as their performance determines the overall quality of service offered.
New York Says Its Call Centers Are Ready for ACA Deadline
In New York state, the end of signups for Obamacare is expected to pass without incident, despite increased call volumes at the state's healthcare exchange call centers.
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.