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Contact Center Outsourcing Feature Articles

Working With Call Center Staffers To Raise Their Game
Modern call centers invest heavily in computer-telephone integration technology and applications that help agents have control on a variety of phone functions and deliver highly efficient, call center-based CRM solutions.
Adding Social Media Can Cut Back on Outsourcing
Social media is the marketing and customer support channel that has launched a thousand white papers, and it's complex for a number of reasons.
Leading Outsourcing Call Center Increases Language Base
Call center giant Open Access BPO announced that it has added voice-based customer service in four more languages: Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.
Reshoring Grows, as Does Preference for Web Chat in Call Centers
A new study by HeyWire Business that said more than 52 percent of respondents said they would be likely to text with a customer service agent.
inContact Redoubles Business Efforts with CCNG
The CCNG (Call Center Network Group), a contact center professional peer network, recently announced the return of its partner inContact, an organization that develops software solutions for call centers.
Creating an Unforgettable Customer Experience
Just as customers can use all of these new technologies to make or break companies, said companies can use different channels to maintain customer satisfaction.
Reasons to Monitor and Motivate Contact Center Agents for the Long Haul
Customer satisfaction is key to a business' success, and that is why it is important for companies to stay on top of their business CRM practices and focus their centers on customer happiness.
Ways and Means to Improve CRM in the Call Center
To achieve the highest levels of customer satisfaction, it is important for every company to have good CRM practices, which are more important for call center industries than for any other industry.
inContact Cloud Solution Helps a Financial Services Company Cash In
A financial service company will now be closer to its service and efficiency objectives in the U.S. and internationally by leveraging the features of the inContact cloud solution.
Employees Are the Secret to Successful Call Centers
One of the most important secrets to running a successful call center is the motivation levels of employees. They are the pillars of the business as their performance determines the overall quality of service offered.
New York Says Its Call Centers Are Ready for ACA Deadline
In New York state, the end of signups for Obamacare is expected to pass without incident, despite increased call volumes at the state's healthcare exchange call centers.
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