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Contact Center Outsourcing Feature Articles

Data Takes on New Importance in Contact Center Hiring
Everyone in the enterprise is starting to catch on to the fact that the data you capture from calls and other interactions with your clients has some real value beyond just asking if they're happy or not.
Another 'Win' Posted for Call Center Leader
2014 was an outstanding year for inContact, as it continued to win cloud market share and distance itself from the other players in the marketplace.
Vacation Planning Just Got Easier
A leading travel company will move 650 agents in ten call centers across the U.S. and internationally to the inContact cloud.
Migrating a Call Center? Help is Here
inContact and Black Box Network Services recently announced that they will being working together to better meet enterprise demand for call center systems.
Outsourcers Need to Manage Workforce for Best Results
Expenses and costs have a way of silently creeping out of control until you find yourself over budget and sinking fast. It's not a great situation to find yourself in.
Hiring's Up, So Staffing Center Turns to inContact
It should come as no surprise that a major global staffing leader has decided to go with a contact center leader to meet its increasing demands.
inContact Scores Again by Aiding Outsourced Workers
A leader in the outsourced contact center market utilizing the physically challenged,a Seattle-based company needed a scalable and reliable solution for its work-from-home staff. They found it at inContact.
Philippines Weighs Eliminating Call Center Tax Breaks
Despite all the noise about call centers relocating back to the U.S. from overseas locales, the industry is still going strong in the Philippines. That may be changing.
Network Group Shares Insights for Call Center Leaders
CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.
Contact Center Outsourcing Heads South of the Border
Central America is getting seen as perhaps the next big call center region, and with good reason.
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