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Contact Center Outsourcing Feature Articles

'It's the Cloud on Line One'
A major retailer has signed on with inContact for a call center upgrade, impressed by the company's "functional and flexible cloud based solution."
'Hello?' Call Centers Answer the Important Questions
No matter how many Tweets, Facebook postings or Chat windows get opened, customers still reach for the phone when they want to contact a company.
Cloud Contact Centers Get an Upgrade
InContact is establishing the core technology components of a complete cloud customer interaction platform with its latest update.
Call Centers Can Do Better: Study
Research reveals that 69 percent of consumers are willing to pay more for a product or service with a good customer service reputation.
Online Shoppers to Get Help from Top Call Center Provider
Savvy retailers are already gearing up for the coming holiday sales season, and one in particular has taken steps to assure that its call center efforts are up to the task.
Outsourcing Leaders, Others Expected at ICUC Confab
InContact's User Conference 2015 will feature three role-based session tracks and three product-based session tracks, each of which is customized for professionals within the contact center industry.
At Home or Outsourced, Contact Centers Need to Monitor Their Actions
There are fairly easy, low-cost or no-cost suggestions that any contact center manager can easily implement to assure they're within the law.
Contact Center Options Increase: Are You Prepared?
The new technology is here to stay. How well your people adapt to it can mean the difference between growth and decline.
InContact Raises Its Game with Customer Service App Update
Customer service excellence is no longer only validated by one current interaction. InContact is making sure all its bases are covered.
Is Newer Better? Contact Centers See a Makeover
Whether the customer will be contacting a company via phone, email, chat, live chat or social media, every agent will have a full view of the recent interactions and queries.
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