While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
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Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
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Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
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CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
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Clearlink Case Study ››
› Ledgex Systems Launches Next Generation of its Portfolio Management Platform, Solves Liquidity Management Challenge for Fund of Funds and Institutional Investors 12/10/2013 1:03:43 PM
› Integra's Ethernet Solutions Provide Reliable and Flexible Data Network Environment for the State of Oregon 12/10/2013 12:49:06 PM
› Toshiba's SIP Trunking I-VoIP Service Integrates With Toshiba's IPedge and Strata CIX Business Telephone Systems, Delivering a Single-vendor Solution 12/10/2013 12:09:49 PM
› Visible Technologies Predicts Social Intelligence Will Enter Mainstream Marketing Processes and Become Key Driver of Big Data Decision Making in 2014 12/10/2013 12:00:08 PM
› Research and Markets: Analysis of the Global Tissue Diagnostics Market Report 2009-2012-2017 12/10/2013 11:33:58 AM
› Insightpool Expands Footprint Within B2B Marketplace 12/10/2013 10:54:48 AM
› HeyWire Business Brings the Power of Text Messaging to the Business World with Innovative Channel Partner Program 12/10/2013 9:34:24 AM
› Q Factor Names Eric Bomarsi Vice President of Engineering 12/10/2013 9:33:48 AM
› OSF Global Services and Browns Shoes Collaborate to Create Ecommerce Excellence 12/10/2013 9:19:31 AM
› Lam Cloud Finds New Disaster Preparedness Partner in Agility Recovery Solutions 12/10/2013 9:02:05 AM
Contact Center Outsourcing Feature Articles
Best Practices: Health Call Centers Upgrading Technology to Improve Connectivity
A new report reveals industry metrics and insights pertaining to consumer health call centers, which will enable firms to compare themselves to their industry peers.
Senator Proposes Stiffening Penalties for Automated Outbound Call Violators
Senator Chuck Schumer (D-NY) wants to send illegal robocallers to jail. It's very probable that he would find few Americans who disagree with him on that score. Most of us would personally like to put "Rachel from Card Services" behind bars and throw away the key.
inContact Adds Speech Analytics Powered by Verint
inContact, a provider of cloud call center software and workforce optimization (WFO) tools, has enhanced its solutions by adding speech analytics capabilities from Verint Systems.
CounterPath Deploys New Call Center Solutions to Expand Market
CounterPath Corporation, a developer of desktop, tablet and mobile VoIP software products and solutions, is installing call center solutions that are fulfilling the requirements of this increasing market.
A Call Center Brings Hopes of Employment to a Struggling City
Saint John, the largest city in the Canadian province of New Brunswick, is in the process of adding some 275 jobs to one of its call centers.
PNC Financial Upgrades its Call Center Environment
It is imperative for call center organizations to understand creating a healthy and welcoming working environment goes a long way in improving customer satisfaction.
Call Center Reps Need Access to Customer Data
When customers dial into your contact center, they rarely speak to the same agent twice. A new agent may recommend solutions that the customer has already tried on a previous call. "Resolution" turns into an elusive white whale.
Learn How to Optimize the Call Center Customer Experience
Companies that adopt call center services to deliver the right capabilities for clients generally have the best intentions, but many fall short of the right strategies to make the desired dent in the market.
Study Finds that Call Center Fraud Doubled in the First Half of 2013
It has never been a secret that the perpetrators of fraud are clever and opportunistic. While security technologies designed to safeguard critical systems become more advanced, criminals find new ways around these security protocols.
'Pods' to Make Working More Attractive for Call Center Home Agents
Xerox is getting ready to run a pod pilot with some of its at-home customer care representatives, and plans to offer an incentive to employees that are willing to test out the Pods and also bring in more volunteers.
Agency Funding of Delta's Chisholm Call Center---A Boon or Bane for Minnesota Economy?
A Minnesota-based economic development agency that approved more than $10 million in financing for hundreds of projects, has now given the stamp of approval for a $5.9 million "forgivable" loan in favor of Delta Airlines.
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.