While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
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Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
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Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
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CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
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Clearlink Case Study ››
› Five Wholesale VoIP Providers With Excellent VoIP Services, Ranked by Voip-Catalog.com 10/20/2014 1:32:04 PM
› Revitas 7.10 Streamlines Lead-to-Cash Management with Mobile, Integrated Contract and Revenue Management 10/20/2014 1:06:37 PM
› Merrill Corporation Relocates Atlanta Office to Midtown Mile 10/20/2014 12:36:45 PM
› Praesidian Capital Leads Senior Debt Investment in Cohere Communications, LLC 10/20/2014 10:36:39 AM
› Sitel Hiring 200 at Lake City Contact Center 10/20/2014 10:06:58 AM
› Commonwealth Financial Network®'s Tedesco Announces Sweeping Technology Enhancements at National Conference 10/20/2014 10:06:56 AM
› Merkle Response Management Group Selected by the Muscular Dystrophy Association for Donation Processing 10/20/2014 8:36:34 AM
› Research and Markets: Global LTE Technology Assessment Report - Market Analysis and Forecasts 2014 - 2019 10/20/2014 8:06:49 AM
› Industry Veteran Pat Sullivan Launches the Contatta Collaboration Platform to Improve Business Communication and Collaboration 10/20/2014 7:58:12 AM
› Zensar Technologies Partners With Aternity Inc. to Expand Its Managed Services Footprint Globally for End User Experience Management 10/20/2014 7:58:11 AM
Contact Center Outsourcing Feature Articles
When Outsourcing, Choose Your Partner Carefully
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
Philippines Gaining Contact Centers that India is Losing
A new study says India has seen a recent exodus of Business Process Outsourcing (BPO) from its shores, and most of these businesses have made the Philippines their new home.
Safety Industry Leader Goes with Cloud Contact Center Platform
A global player in safety products and services announced it has selected inContact's award-winning cloud contact center platform for its own purposes.
Survey: Even Outsourced Centers Improving
When it comes to contact center customer service, a new report says about 60 percent of consumers reported they've seen an improvement in the service since 2013.
Be Proactive in Building Valuable Customer Loyalty
Each time a contact center interacts with a customer, the primary goal (of course) is to answer the customer's question or resolve a problem. While this should be goal number one, there is another, more subtle goal: build customer loyalty and ensure that individual keeps coming back. While some companies are competent at the first task, the second goal is much more challenging. "Keeping customers happy" doesn't have a simple recipe or checklist to follow.
Tips for Selecting an Outbound Contact Center Services Provider
While outsourced outbound contact center services are a good option for many companies who wish to put their outbound campaigns in the hands of professionals, it's critical to examine the details. There are vast chasms of quality between different outsourced services providers. Before you look, know what you want.
Cloud Aids Outsourcing in Contact Centers
The cloud is an attractive place for the contact center market, as it allows companies to expand their horizons without investing the necessary dollars to support a brick-and-mortar build-out.
inContact's Customer Survey Solution to Benefit Utility Company
inContact, a provider of cloud contact center software, has announced that a major utility has chosen its ECHO customer survey solution.
Even Outsourced Centers Can be Cloud-Bound
inContact, provider of cloud contact center software and contact center agent optimization tools, announced it has moved the on-premises operations of a provider of residential and commercial services to the cloud.
Call Center Fraud Can be Blocked by Biometrics
A new report, "Preventing fraud in the call center: Use voice biometrics, phone printing," addresses the issue of call center fraud and the steps operators can take to mitigate this threat.
Even Outsourced Call Centers Can Yield Rich Data
In the cat-and-mouse game that is fraud prevention, the contact center is an underutilized resource for those looking to prevent fraudulent banking activity.
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.