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Contact Center Outsourcing Feature Articles

Outsourced Call Centers Feeling the Holiday Heat
A new study shows that more than 40 percent of retailers have hired extra help for the holiday season. While all of this seasonal business is increasing sales for retailers, it is also increasing stress in call centers.
Call Center Agents Need Updates on Healthcare Issues: Report
A new survey shows that those answering phones at healthcare contact centers need more education to better answer callers' questions.
Outsourced Call Centers Starting To Come Home
With a changing economy and the demand for better customer service, more companies are starting to move their call centers back to US soil.
Hired: inContact Wins HR Client for Call Center
The leading provider of cloud contact center software and contact center agent optimization tools, inContact, is continuing with its impressive year of new clients and expansions.
Contact Center Help from inContact Aids Denver's MINDBODY Client
inContact's many call center offerings are being used to help Colorado-based MINDBODY expand its business and keep customers coming back for more.
Family-Friendly Vegas is Now Call Center Friendly, Too
New findings show that Las Vegas is among the top cities in the U.S. when it comes to the number of call center companies setting up shop there. Good for workers, not so much for the companies trying to hire them.
Outsourced Call Centers Cutting Back on Technology Investments
A new report says the contact center industry has shown some reluctance to invest in application technology, and is putting more effort into improving customer experience.
This Time, Contact Centers Ready for Health Insurance Queries
States like Minnesota worked overtime in the lead-up to the relaunch of "Obamacare" in order to have their call centers and exchanges up and ready to go.
When Outsourcing, Be Sure Everyone is on the Same Page
According to a new report, 25% of online revenue is lost because of a bad customer experience. You can attract all the traffic you want, but it does little good if customers leave you and go to a competitor.
Contact Center Outsourcing: Soon to be Gone for Good?
What call center businesses and customers may have on their hands in the next few decades is a reduction, a distillation to simpler times.
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