While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
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Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
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Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
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CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
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Clearlink Case Study ››
› Infor Reports Q1 License Revenue at Double-Digit Growth 9/16/2014 8:39:12 AM
› Perkins Coie Builds Software-Defined Wide Area Network With Silver Peak 9/16/2014 8:38:43 AM
› Transera Turns Contact Center Data Into Strategies for Business Optimization 9/16/2014 8:38:21 AM
› World Telecom Labs announces more than one billion minutes for five of Nigeria's interconnect exchange carriers 9/16/2014 8:21:37 AM
› Emergence Capital Partners Strengthens Investment Team, Names New Partner 9/16/2014 7:59:09 AM
› Infor Delivers Robust CloudSuite for Business Management 9/16/2014 7:59:08 AM
› Infor Announces New Technology Platform, Infor Xi 9/16/2014 7:59:06 AM
› GSX Solutions Unveils GSX Monitor & Analyzer for Microsoft's Lync 2013 9/16/2014 7:53:20 AM
› Smart Communications, Inc. (Smart) Launches Optimized VoIP for Filipino Seafarers Using One Horizon Technology 9/16/2014 7:28:25 AM
› North American Primary Line Voice Tracker: 2014 9/16/2014 7:23:28 AM
Contact Center Outsourcing Feature Articles
Even Outsourced Centers Can be Cloud-Bound
inContact, provider of cloud contact center software and contact center agent optimization tools, announced it has moved the on-premises operations of a provider of residential and commercial services to the cloud.
Call Center Fraud Can be Blocked by Biometrics
A new report, "Preventing fraud in the call center: Use voice biometrics, phone printing," addresses the issue of call center fraud and the steps operators can take to mitigate this threat.
Even Outsourced Call Centers Can Yield Rich Data
In the cat-and-mouse game that is fraud prevention, the contact center is an underutilized resource for those looking to prevent fraudulent banking activity.
Outsourcing Starting To Come Back Home
The U.S. call center industry, after taking years of hits when the recession first began in 2008, seems to be looking brighter as of late. Many companies that were laying people off are now taking on call center agents in large numbers.
Outsourced Workers Deserve a Comfortable Headset, Too
The best headset is the one that lets call center reps answer calls. But there's more that goes into the right choice of a call center rep's headgear.
Use IVR to Hear What Your Callers are Really Saying
It's not uncommon for a company to employ IVR technology to streamline common interactions or to launch a survey. If a consumer can easily answer a few questions before they end a call, you may be more likely to capture the actual voice.
Even Outsourced Workers Need to be Engaged
The 'employee engagement funnel' may sound like some sort of human resources torture device, but in reality it's the metaphorical process that companies must urge employees through to attain high employee engagement.
Consumer Protection Company Moves Up with inContact
A consumer protection service company has tapped inContact's cloud contact center software to meet its needs as it expands.
Finding Says Engaged Employees Help Promote Your Brand
For smart companies, the place where employee engagement meets customer engagement and advocacy is through 'employee advocacy.'
Financial Service Firm OKs inContact Solution
A financial services provider has replaced its old premise system by deploying the inContact cloud solution. The company will now leverage the offering to connect two contact center locations with a 100 percent cloud platform.
How Do You Rate Your Workers' Performance?
It's no surprise the call center is viewed as a cost center, stressing even the most experienced of leaders. But call center services that capture operational data can quickly link that to agent performance and demonstrate their value.
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.