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Contact Center Outsourcing Feature Articles

Philippines Weighs Eliminating Call Center Tax Breaks
Despite all the noise about call centers relocating back to the U.S. from overseas locales, the industry is still going strong in the Philippines. That may be changing.
Network Group Shares Insights for Call Center Leaders
CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.
Contact Center Outsourcing Heads South of the Border
Central America is getting seen as perhaps the next big call center region, and with good reason.
Outsourced Centers Can Benefit When Live Chat is Added to the Mix
In an industry that needs every advantage, offering live chat to customers will give you a leg up on the competition.
Outsourced Operators Need To Bring the 'Real'
What really matters to customers? What do they want? What are their pain points and how can they best be addressed?
Every Call Center Needs a Regular Tune-Up
If your quality-monitoring form seems to be falling short and not providing the strong raw data you need, it might be time for a change.
New Partnership Announced by inContact
inContact, a well-recognized leader in the cloud contact center solutions space, just announced it has formed a partnership with Outbox, a company that provides cloud solutions for the global enterprise.
Outsourcing: A Numbers Game That Adds Up
The big trend this year in call centers is going be 'performance metrics', where the powers that be will start taking an even closer look at what they're getting for their money.
Outsourcing to Building Contractors, inContact Plans Big Utah Campus Expansion
Call center leader inContact celebrates growth with announcement of coming 350,000 square foot campus in Utah.
Outsourced Call Centers Feeling the Holiday Heat
A new study shows that more than 40 percent of retailers have hired extra help for the holiday season. While all of this seasonal business is increasing sales for retailers, it is also increasing stress in call centers.
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