While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's call center outsourcing products are helping hundreds of companies increase profitability across the globe.
Welcome to the Contact Center Outsourcing Community
This online community was created to give business owners the tools they need to successfully operate a Contact Center Outsourcing. As the world's leader in Contact Center Outsourcing services, we have amassed valuable resources that can help call centers run more profitably and take the pain out of daily operations. Our hope is that by exploring these resources and learning about our products, you will discover new ways to drive profit and improve the customer experience.
While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
Product page ››
Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
Product page ››
Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
Product page ››
CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
Product page ››
Clearlink Case Study ››
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› Next Support Level for salesforce.com (CRM) is $37.79 6/19/2013 1:06:56 PM
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› AudioEye Hires Chief Development Officer to Accelerate the Completion of AudioEye Voice Technology Platform 6/19/2013 12:37:12 PM
› Major Global Construction Company Brookfield Multiplex to Implement IFS Applications 6/19/2013 12:28:02 PM
Why Now is the Time to Invest in Social Media for the Call Center
Conversations surrounding the importance of the call center don't often involve the use of social media. Instead, talk centers on call-handle time, First Call Resolution, call routing, the satisfaction of the caller, the integration of information between channels and the number of interactions handled in a given period of time.
A Look at the Ebb and Flow of the Call Center Industry
The domestic economy takes a hit anytime jobs are sent to providers overseas or companies simply close their doors. This impact was significant within the call center services industry when companies decided their bottom line was better off if agents were hosted offshore. Thanks to technology innovations and the voice of the customer, those jobs are moving back to the U.S. But in some cases, consolidation is also on the rise.
Need a Multichannel Contact Center? Learn From the Best
As businesses continue to realize the long-term benefits of a well-run contact center, they're making the decision to step up their game. Problem is, most don't know how to go about it properly and successfully. That's where inContact comes in.
Foreign Speakers? BroadVoice Answers the Call
If you're running a call center and you've got incoming queries in numerous foreign languages, you run the real risk of alienating not only these callers, but also any others they might tell about the bad service they received.
3-Minute inContact Tour
Transform your customer care. Watch our product and company overview.
Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.