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Contact Center Outsourcing Feature Articles

Outstanding Contact Center Customers Honored
inContact recently recognized a number of outstanding clients with its "Mojo Awards" at ICUC, the inContact User Conference, held this year in Orlando, Fla.
Need Better Contact Center Performance? Adapt to the Times
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
inContact's Cloud Platform a Hit With Financial Company
inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that its core cloud platform has been selected by a leading financial institution.
When Outsourcing, Choose Your Partner Carefully
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
Philippines Gaining Contact Centers that India is Losing
A new study says India has seen a recent exodus of Business Process Outsourcing (BPO) from its shores, and most of these businesses have made the Philippines their new home.
Safety Industry Leader Goes with Cloud Contact Center Platform
A global player in safety products and services announced it has selected inContact's award-winning cloud contact center platform for its own purposes.
Survey: Even Outsourced Centers Improving
When it comes to contact center customer service, a new report says about 60 percent of consumers reported they've seen an improvement in the service since 2013.
Be Proactive in Building Valuable Customer Loyalty
Each time a contact center interacts with a customer, the primary goal (of course) is to answer the customer's question or resolve a problem. While this should be goal number one, there is another, more subtle goal: build customer loyalty and ensure that individual keeps coming back. While some companies are competent at the first task, the second goal is much more challenging. "Keeping customers happy" doesn't have a simple recipe or checklist to follow.
Tips for Selecting an Outbound Contact Center Services Provider
While outsourced outbound contact center services are a good option for many companies who wish to put their outbound campaigns in the hands of professionals, it's critical to examine the details. There are vast chasms of quality between different outsourced services providers. Before you look, know what you want.
Cloud Aids Outsourcing in Contact Centers
The cloud is an attractive place for the contact center market, as it allows companies to expand their horizons without investing the necessary dollars to support a brick-and-mortar build-out.
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