While many call centers are simply maintaining the status quo with traditional equipment and old strategies, inContact's on demand call center software products are helping hundreds of companies increase market share and profitability across the globe.
Optimize your call center and increase profit with this secure and robust platform
Call Center Software Platform ››
Activision Case Study ››
Our intelligent and flexible ACD software with skills-based routing enables you to get your callers to the right person, regardless of geographical location.
Hosted ACD Solutions ››
PlusOne Case Study ››
Our IVR enables you to create the perfect mix of self-service and agent managed contacts.
Hosted IVR Software ››
2-1-1 © Impact Case Study ››
Through our software and various applications, the inContact platform integrates with over 100 top Customer Relationship Management (CRM), making it possible for you to create a consistent and satisfying customer experience.
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Atlantic Automotive Case Study ››
ECHO Customer Feedback
Allows you to hear the voice of your customer and ensure they are getting the service they need and want.
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Folica.com Case Study ››
Predictive Dialer Software
Keep agents working on your most profitable activities with our inbound/outbound blended and hosted predictive dialers.
Predictive Dialer Product page ››
You can use your own telecomm, but why when you can use ours for less? We have a full suite of network connectivity solutions that give you a choice in how you communicate with the world.
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CHS Case Study ››
Our workforce management software can optimize your workforce and automate agent scheduling.
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Clearlink Case Study ››
› ChamberofCommerce.com Deploys Launchpad to 100,000 Merchants 10/24/2014 3:36:26 PM
› The SIP Trunk Providers Worth Implementing Into Your Business, Decided by 1010PhoneRates.com 10/24/2014 1:37:59 PM
› TechNavio Says the Global Voice Over LTE Market Will Boom to More than 900 Million Connections by 2018 10/24/2014 11:36:24 AM
› TMC Announces Call for Applications for the 2015 CUSTOMER Product of the Year Award 10/24/2014 10:19:01 AM
› AT&T Reports 2 Million Wireless Net Adds, Record-Low Third-Quarter Postpaid Churn and Solid U-verse Subscriber Gains in Third-Quarter Results 10/24/2014 6:06:29 AM
› NCI SHARPENS ITS EDGE IN LEAD-GENERATION PUBLISHING WITH NETSUITE 10/24/2014 5:22:48 AM
› NETSUITE ANNOUNCES THIRD QUARTER 2014 FINANCIAL RESULTS 10/24/2014 5:22:47 AM
› Intuit Makes Accounting Seem Invisible for Small Businesses with New QuickBooks Online 10/24/2014 5:17:20 AM
› Sensient Technologies Corporation Reports Results for the Quarter Ended September 30, 2014 10/23/2014 5:06:34 PM
› Mendix Webinar Featuring Thought Leader Michael Krigsman will Focus on Driving IT Innovation in the Enterprise 10/23/2014 12:06:32 PM
Contact Center Outsourcing Feature Articles
Need Better Contact Center Performance? Adapt to the Times
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
inContact's Cloud Platform a Hit With Financial Company
inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that its core cloud platform has been selected by a leading financial institution.
When Outsourcing, Choose Your Partner Carefully
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
Philippines Gaining Contact Centers that India is Losing
A new study says India has seen a recent exodus of Business Process Outsourcing (BPO) from its shores, and most of these businesses have made the Philippines their new home.
Safety Industry Leader Goes with Cloud Contact Center Platform
A global player in safety products and services announced it has selected inContact's award-winning cloud contact center platform for its own purposes.
Survey: Even Outsourced Centers Improving
When it comes to contact center customer service, a new report says about 60 percent of consumers reported they've seen an improvement in the service since 2013.
Be Proactive in Building Valuable Customer Loyalty
Each time a contact center interacts with a customer, the primary goal (of course) is to answer the customer's question or resolve a problem. While this should be goal number one, there is another, more subtle goal: build customer loyalty and ensure that individual keeps coming back. While some companies are competent at the first task, the second goal is much more challenging. "Keeping customers happy" doesn't have a simple recipe or checklist to follow.
Tips for Selecting an Outbound Contact Center Services Provider
While outsourced outbound contact center services are a good option for many companies who wish to put their outbound campaigns in the hands of professionals, it's critical to examine the details. There are vast chasms of quality between different outsourced services providers. Before you look, know what you want.
Cloud Aids Outsourcing in Contact Centers
The cloud is an attractive place for the contact center market, as it allows companies to expand their horizons without investing the necessary dollars to support a brick-and-mortar build-out.
inContact's Customer Survey Solution to Benefit Utility Company
inContact, a provider of cloud contact center software, has announced that a major utility has chosen its ECHO customer survey solution.
Even Outsourced Centers Can be Cloud-Bound
inContact, provider of cloud contact center software and contact center agent optimization tools, announced it has moved the on-premises operations of a provider of residential and commercial services to the cloud.
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.