Turkey's Contact Center Industry Shows Increasing Growth
October 19, 2012
Over the last several years, the contact center industry has emerged and grown in countries around the globe with the addition of customer communication channels such as Web chat and social media. The contact center has served a wide range of customers in all industry sectors that offer simple to complex services, and has also become an important source of employment and new job creation everywhere.
Specifically in the country of Turkey, there are currently two million young people searching for jobs – and most of them have graduated from University. Some large companies have already invested in new low-cost call centers within urban areas, and more than 3,000 people have since been hired, Contact Center World recently reported.
In 2012, Turkey expects to have more than 65.000 contact center agents employed at centers across the entire country.
One global provider of contact center technology Altitude Software (News - Alert) and AloTech Technology, an information technology services company in Turkey, have made the decision to work together in order to deliver Altitude Software solutions to maximize the business results of Turkey’s emerging contact center industry.
“Our partnership with Alotech delivers innovative solutions for contact centers seeking to execute multichannel business strategies and deliver maximum value in a wide range of operational situations,” stated José Santos Coelho, vice president of Altitude Software. “Alotech has an impressive capability to develop, implement and maintain solutions that support and enhance contact center’s business strategy, competitiveness and profitability.”
At the upcoming Turkey Call Center Expo, Altitude Software and AloTech will be introducing the Altitude uCI 8, a new release of Altitude Software’s customer interaction management suite, to contact centers in the industry that has been growing over the last few years in Turkey.
The Altitude uCI 8 increases contact center profitability with real-time insights, multimedia workflows, campaign optimization and unified social media interactions. Altitude uCI 8 is the release of the contact center solution software with a twenty year track record of effective results, now used in 1100 contact centers internationally.
Additionally, the solution includes numerous new features designed to increase contact center profitability and deliver innovation in key business areas.
Cenk Soyak, CEO and founder of Alotech, said, “We can help contact centers in Turkey provide effective support and deliver better value to businesses and companies seeking to acquire new customers or to service and retain existing customers.”
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Every day contact centers handle millions of customer interactions via phone, web, email, SMS, web chat and social media.
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